6641 Westgate Ave.
St. Louis, MO 63130
April 18, 2002
Mr. Arthur Sandler, Manager
Webster Cinema Corporation
14404 Big Bend Blvd.
St. Louis, MO 63145
Dear Mr. Sandler,
On April 17, I went to your theater to catch the 7:30 showing of Nightmare at High School X. I arrived half-an-hour early, thinking this would give me enough time to get tickets, buy refreshments, and find a seat. I was wrong.
When I arrived, the ticket line stretched down the block. The box office has three cash register positions, but there was only a single employee in the booth. The line crawled.
When I finally got my ticket, I went to buy refreshments. Here again, there was a long line and only one employee to serve customers. By the time I bought my bucket of popcorn and got to my seat, I had missed the start of the movie. Furthermore, the popcorn was stale.
I’ve been coming to your theater for years and would like to continue doing so. A pair of tickets and refreshment coupons might make up for this bad experience.
In addition, I would also respectfully suggest that you try to hire some more people to better ser ve your customers. Thank you for your attention to this matter.
Sincerely,
Tracy Boyle
Tracy Boyle
862-5474
